Privacy Policy

Effective Date: April 21, 2026
Last Updated: July 31, 2026

Richards Supply Company (“Richards Supply,” “we,” “our,” or “us”) respects your privacy. This Privacy Policy explains what information we collect, how we use and share it, and the choices available to you.

1. Information We Collect

We may collect information you provide to us, including:

• Name and company name;

• Email address and telephone number;

• Billing and shipping information;

• Account, quote, order, and payment information;

• Product inquiries;

• Customer-service communications; and

• Information submitted through forms, email, telephone, or text message.

When you use our website, we may automatically collect:

• IP address;

• Browser and device information;

• Pages and products viewed;

• Website searches;

• Links, buttons, and pages selected;

• General website activity; and

• Approximate location based on your IP address.

When you apply for business credit or provide a personal guaranty, we may collect:

• Financial information;

• Identification;

• Credit information;

• Banking information; and

• Reference infomation needed to evaluate and administer the account. 

We may also receive information from your employer, suppliers, payment providers, shipping companies, technology providers, and other business partners.

2. How We Use Information

We may use information to:

• Respond to inquiries;

• Provide quotes and product information;

• Process orders and payments;

• Manage customer accounts;

• Coordinate shipping, delivery, and service;

• Communicate about orders, products, and accounts;

• Provide customer support;

• Operate and improve our website;

• Understand website usage;

• Maintain security and prevent fraud;

• Send marketing communications where permitted;

• Maintain business and transaction records; and

• Comply with legal and regulatory requirements.

3. SMS and Text Messages

If you provide your telephone number, you may receive text messages related to your business relationship with Richards Supply.

Messages may include order updates, product availability, delivery coordination, account support, and customer-service communications.

Message frequency may vary. Message and data rates may apply.

Reply STOP to opt out or HELP for assistance.

Consent to receive text messages is not a condition of purchasing products or services where prohibited by law.

Mobile opt-in information and text-message consent will not be shared with third parties or affiliates for their own marketing purposes.

We may share information with telecommunications and technology providers only as necessary to deliver and support our text messages.

4. Cookies and Website Technologies

Our website uses cookies and similar technologies.

Necessary Technologies

Necessary technologies help us operate and secure the website, maintain sessions, support account and shopping-cart functions, prevent fraud, and remember your privacy choice.

These technologies remain active because they are required for the website to function.

Non-Essential Technologies

With your permission, we may use analytics, customer-experience, session-replay, advertising, and similar technologies.

These technologies may collect information about pages viewed, searches, clicks, scrolling, navigation, device information, session duration, and general website activity.

Your Choices

When you visit our website, you may select:

• Accept All; or

• Reject Non-Essential.

Selecting Accept All allows us to use necessary and non-essential website technologies.

Selecting Reject Non-Essential allows only necessary technologies to remain active. Non-essential analytics, session-replay, advertising, retargeting, and social-media tracking technologies will remain disabled.

Where required by law, selecting Reject Non-Essential will also be treated as a request to opt out of the sale or sharing of personal information and targeted advertising.

We may store your selection in your browser so that the website remembers your choice.

5. Marketing Communications

We may send marketing emails about products, promotions, company news, or educational information if you have chosen to receive them.

You may unsubscribe at any time by selecting the unsubscribe link in the email.

We may continue sending nonmarketing messages about your account, orders, quotes, deliveries, security, or ongoing business relationship.

6. How We Share Information

We do not sell personal information for money.

We may share information:

• With service providers that operate our website, systems, communications, and business processes;

• With suppliers or manufacturers when needed to prepare quotes, fulfill orders, or support warranties;

• With payment, credit, shipping, and delivery providers;

• With analytics and customer-experience providers when permitted by your privacy choice;

• When required by law or legal process;

• To prevent fraud or protect the rights and safety of Richards Supply, our customers, or others; or

• As part of a merger, acquisition, financing, or sale of business assets.

Certain disclosures to analytics, advertising, or social-media providers may be considered a “sale,” “sharing,” or targeted advertising under some state privacy laws, even when no money is exchanged.

Where required, you may opt out by selecting Reject Non-Essential, using the Your Privacy Choices footer link, or enabling a legally recognized browser opt-out signal.

7. Data Security and Retention

We use reasonable administrative, technical, and physical safeguards designed to protect personal information.

However, no internet transmission or electronic-storage system is completely secure, and we cannot guarantee absolute security.

We retain information for as long as reasonably necessary to:

• Provide products and services;

• Maintain accounts and business records;

• Complete transactions;

• Meet legal, tax, and accounting requirements;

• Prevent fraud;

• Resolve disputes; and

• Enforce our agreements.

When information is no longer needed, we may delete, anonymize, or securely dispose of it.

8. Your Privacy Rights

Depending on where you live and subject to applicable law, you may have the right to:

• Ask whether we process your personal information;

• Access your personal information;

• Correct inaccurate information;

• Request deletion;

• Obtain a portable copy of certain information;

• Opt out of the sale or sharing of information;

• Opt out of targeted advertising;

• Limit certain uses of sensitive personal information;

• Appeal a denied privacy request; and

• Exercise your rights without unlawful discrimination.

These rights may be subject to legal exceptions.

To submit a request, contact us using the information below. We may need to verify your identity before completing the request.

If we deny your request, you may contact us and state that you are submitting a privacy-request appeal.

9. California and Texas Residents

California and Texas residents may have additional privacy rights under their respective state privacy laws.

California residents may have rights to know, access, correct, delete, and obtain information, and to opt out of the sale or sharing of personal information.

Texas residents may have rights to access, correct, delete, and obtain a portable copy of personal data, and to opt out of certain sales, targeted advertising, and profiling.

California and Texas residents may submit requests using the contact information below.

Where required, we recognize supported browser-based opt-out preference signals, such as Global Privacy Control.

10. Children’s Privacy

Our website and services are intended for businesses and a general adult audience. They are not directed to children under 13.

We do not knowingly collect personal information from children under 13.

11. Third-Party Websites

Our website may contain links to third-party websites.

We are not responsible for the privacy, security, content, or practices of those websites. We encourage you to review their privacy policies.

12. Changes to This Policy

We may update this Privacy Policy from time to time.

Changes will be posted on this page with an updated revision date. We may provide additional notice when changes are material.

13. Contact Us

For questions, privacy requests, or privacy-request appeals, contact:

Richards Supply Company
2200 Franklin Avenue
Waco, Texas 76701

Phone: (254) 754-2351